Service now is a ticketing tool which helps to assign incidents and incident’s status. 

This tool helps the IT team to resolve issues very efficiently. 

There are four types of incidents that depends on so many things but one of the major and important thing is priority

There are 4 types of Priority

P1 – Priority 1 is major/critical incidents means the whole organization is affected by the issue. It should be resolved as quickly as possible. Highly impact on business. 

P2- Priority 2 is not a major but kind of major incident means the entire team is affected. This should also be resolved ASAP. impacted on business.

P3 - Priority 3 is a general issue means few people are affected by the issue.  Not much impact on business. 

P4 – Priority 4 means not a big issue and only one user is affected and Not impacted on business.