coupons are codes or vouchers that can be used to obtain a discount or special offer when making a purchase online.
They can be applied at the checkout process to reduce the total cost of the order.
The coupons can be distributed through a variety of channels, such as email, social media, or advertising campaigns, and can be used to encourage customer loyalty or drive sales.
Coupons in the commerce cloud:
coupons are used to provide discounts to customers during the checkout process.
they can be applied to specific products or categories, or to the entire order.
The platform allows retailers to create, manage, and track the use of coupons through the back-end system.
Additionally, Salesforce Commerce Cloud offers flexibility in terms of coupon redemption, including the ability to set expiration dates, and usage limits and to personalize the coupon codes.
This allows retailers to target specific customer segments, track the success of their campaigns and make data-driven decisions.
Configure coupons in the commerce cloud
To configure coupons in Salesforce Commerce Cloud, you will need to access the back-end system and follow these general steps:
- Create a new coupon: In the back-end system, navigate to the “Promotions” section and click on “Coupons.” From there, you can create a new coupon by clicking on the “New Coupon” button.
- Set the coupon details: Fill in the basic details for the coupon, such as the code, name, and description.
- You can also set the coupon type (percentage off, fixed amount off, or free shipping), the redemption limit, and the expiration date.
- Define the coupon’s scope: You can apply the coupon to specific products, categories, or the entire order by selecting the appropriate options in the “Scope” tab.
- Create coupon codes: You can also create unique coupon codes if desired.
- Publish the coupon: Once you have set up the coupon, you need to publish it.
- Track the usage: You can track the usage of the coupon codes by navigating to the “Promotions” section and clicking on “Coupons,” and then “Reports.”
Please note that this is a general overview, the specific steps may vary depending on the version of Salesforce Commerce Cloud you are using. It’s also worth noting that it’s best to consult with a developer or an expert in Salesforce Commerce Cloud to ensure that your coupons are properly configured.
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